Privacy Policy

1. Who We Are

Susan (“we,” “us,” or “our”) is an AI agent platform that helps businesses deploy intelligent assistants for customer communication and operations. Our service is accessible at trysusan.com. For privacy questions, contact us at hello@trysusan.co.

2. Information We Collect

Account information. When you sign up, we collect your email address and, if you register with a password, a hashed version of that password. If you sign in with Google, we receive your name and email from Google.

Business profile. During onboarding we ask for details about your business (name, industry, communication preferences) to configure your AI agent.

Usage and activity data. We log agent activity, messages processed, and feature usage to operate the platform and improve service quality.

Billing information. Payments are handled by Stripe. We store only a reference to your Stripe customer record — we never see or store raw card numbers.

Integration data. When you connect third-party tools (such as Jobber or Gmail), we store the connection credentials needed to act on your behalf. This data is encrypted and scoped to your account.

3. How We Use Your Information

• To create and manage your account and deployed AI agents.
• To process payments and send billing-related communications.
• To operate integrations you have authorized (e.g., responding to messages via connected tools).
• To monitor service health, debug issues, and improve the platform.
• To send product updates and important service notices. You can opt out of marketing emails at any time.

We do not sell your data. We do not use your data to train AI models without your explicit consent.

4. Third-Party Services

We rely on trusted infrastructure providers to run Susan:

• Supabase — authentication and database hosting.
• Stripe — payment processing.
• Google — optional OAuth sign-in.
• Fly.io — AI agent container hosting.
• Pipedream — third-party integration infrastructure.

Each provider operates under their own privacy policy and data processing agreements. We share only the minimum data necessary for each service to function.

5. Data Retention

We retain your account and agent data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance reasons (e.g., billing records).

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to or restrict certain processing activities.
• Port your data to another service.

To exercise any of these rights, email us at hello@trysusan.co. We will respond within 30 days.

7. Cookies

We use strictly necessary cookies to maintain your authenticated session. We do not use tracking or advertising cookies.

8. Security

We use industry-standard measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is perfectly secure — if you believe your account has been compromised, contact us immediately at hello@trysusan.co.

9. Children

Susan is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top and, for material changes, notify you by email or a prominent notice in the product.

11. Contact

Questions about this policy? Reach us at hello@trysusan.co.